Thanks to the hard work and determination of our team over the past three weeks, we have resumed deliveries to our customers and we have re-enabled card purchases on our website.
This has involved changes to our business model and practices and as a result we have amended our business terms and conditions accordingly.
Previously delayed dispatch orders for stock items held in our local vault are now being sent out but please bear with us as we clear a substantial backlog. Arrangements are in place to deliver, or to arrange safe collection at the earliest opportunity, of products vaulted within our supply chain.
From today, 04/05/2020, for new orders, where we hold stock in our vaults, we aim to dispatch within one to two weeks of us receiving the order.
Special orders, backorders and pre-order products will be dispatched in accordance with details included on the relevant product page, or as agreed with the customer, once our suppliers have delivered to us.
There are some products, particularly large silver bars, which are still ‘frozen’ within our international supply chain. Wherever possible we will offer more readily available alternative manufacturers to satisfy such orders but be assured that the orders affected are guaranteed at the locked in prices as the products have already been purchased from the suppliers.
We are working through order shipment by order of date received but due to reduced staffing levels and the sheer volume of orders we are unable to individually confirm when orders will be shipped. An email notification will be sent once your order has been dispatched. Please refrain from calling us for delivery information as this will divert staff from the task of clearing the substantial backlog. In order to keep order numbers at a manageable level we have been forced to adopt a minimum order value of £1,000 which will be removed as soon as possible.
Please also note that postal services and couriers are also experiencing challenges that are resulting in altered delivery practices and longer delivery times than usual once orders are dispatched.
As we gradually progress towards the resumption of normal services we would like to thank all of our customers, new and old, for your continued patience and understanding in these troublesome times.