Free Insured Delivery
Once you have selected which items you would like to buy from us you can relax in the knowledge that your purchases will be securely delivered to you completely free of charge under our standard delivery terms and can be tracked online during shipping.
Orders up to the value of £250 receive free, fully insured delivery in 3 to 5 working days* under our standard delivery terms.
Orders above the value of £250 receive free, fully insured delivery on the next working day* under our standard delivery terms.
* Delivery timescales may be subject to delay due to Covid – related issues experienced by the courier and are, unfortunately, beyond our control.
Next Day Delivery means delivery on the next working day following dispatch of the order from Us and does not mean delivery on the next day following our receipt of the order. We are unable to dispatch orders until we receive cleared funds and security check clearance in respect of the transaction. This process may include the requirement for the customer to submit documentation to us relating to proof of identity and address.
Due to a revision of collection schedules by our couriers, we have adjusted the ‘cut-off’ time for receipt of cleared payment and any ID requirements for same day dispatch to 1pm with immediate effect.
As a result - All orders for which we receive cleared funds and security check clearance by 1300hrs on a working day will be dispatched on the same working day for secure delivery as specified in the delivery option selected at checkout. Orders received where cleared funds and security check clearance are received by us after 1300hrs on a working day will be dispatched on the next working day for secure delivery as specified in the delivery option selected at checkout.
Upgraded delivery times are available as options in the checkout at additional cost.
All items in transit are fully insured under policies backed by Lloyds of London to ensure that your valuables are protected throughout the journey to you.
Under our free delivery offer, items selected for Storage will also be delivered to the Storage Facility free of charge.
Items in transit are fully insured to a value of up to £50,000 per parcel. Orders of a value in excess of £50,000 will be dispatched in parts and subsequent parts will be held by us until the initial part is confirmed as delivered to the customer. This procedure may dictate that large orders are shipped over a period of several days.
If an order is paid for by means of a credit/debit card then card transaction rules dictate that the delivery of any Goods will be made strictly to the registered address of the payment card used for the Transaction.
Ownership and title to the Goods shall pass to the Buyer once the delivery process has been completed (the Goods have been signed for) providing the value agreed for the Goods has been fully received and cleared by the Company before the dispatch or collection.
The Goods are shipped using Royal Mail Delivery Service and alternative approved commercial carriers. Under the conditions of these service providers it is a duty of Royal Mail or the carrier to deliver the items to the address and not the person whose name is written or printed on the parcel. The delivery is completed once the Royal Mail or approved carrier collects a signature at the delivery address. It is the sole duty of the customer to ensure the parcel is signed for by an authorised person
Please see our Terms and Conditions relating to Delivery here.