1. About www.ukbullion.com
- 1.1. UK Bullion is a trading name of Group International Ltd, a company registered in England and Wales (registration number 04497345), whose registered office is at Innovation House, 410, Stafford Road, Wolverhampton, West Midlands, WV10 6AJ.
- 1.2. We will only process personal information which you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other relevant privacy laws. (For the purpose of the Data Protection Act 1998, the data controller is Group International (UK) Ltd.)
2. Information that we may collect from you
2.1. We may collect any of the following information from you when you access the www.ukbullion.com website or submit any information to us:
(a) the name, date of birth, sex, postal address, telephone number and email address of you or any directors or shareholders of your business (if related to a Trade Account);
(b) details of a bank account for making and receiving payments;
(c) information that you provide to us when you write to us (including by email);
(d) information that you provide to us when we speak to you by telephone.( Telephone conversations may be recorded for security and training purposes.) We may make and keep a record of the information you share with us;
(e) information that you provide to us by completing surveys on our website; and
(f) details of any transactions which you or any directors or shareholders of your business (if related to a Trade Account) carry out through the www.ukbullion.com website.
2.2. We will not collect any personal information in respect of any individual under the age of 18, as such persons will not be permitted to use the services provided through our website.
3. Use and storage of your personal information
3.1. We, or third party data processors acting on our behalf, may collect, use and store the personal information set out at Clause 2.1 for the following reasons:
(a) to provide website content which is tailored specifically to you;
(b) with your consent only, to provide you with information concerning products and services which either you request, or which we feel will be of interest to you;
(c) to allow you to access www.ukbullion.com and to register for an online UK Bullion account;
(d) to keep you informed about our fees and charges;
(e) to disclose your personal information to third parties, so that they might contact you with products and services which may be of interest to you. We will disclose your personal information only with your consent, and only to third parties which we have selected as suitable for you.
3.2. We will never share, sell or rent any of your personal information to any third party without your consent. Where you have given your consent for us to share your information, but later change your mind, you should contact us and we will stop doing so immediately.We may be required to disclose your personal information where we are required to do so by any applicable law, for example where instructed to do so by any governmental body or law enforcement agency, and you acknowledge and consent to us doing so.
3.3. We may be required to disclose your personal information where we are required to do so by any applicable law, for example where instructed to do so by any governmental body or law enforcement agency, and you acknowledge and consent to us doing so.
3.4. We may also disclose your personal information to a third party which acquires all or substantially all of our business and assets, in connection with the acquisition.
3.5. For the purposes of preparing reports or compiling statistics, we may also collect details about you as a user of the www.ukbullion.com website. Such details will be in anonymous form and you will not be identifiable from the data collected.
4. Your rights
4.1. You may contact us by post or email at any time, to request that we do any of the following:
(a) provide you with copies of any personal information which we hold about you (This service is subject to a fee of £10);
(b) update any out of date or incorrect personal information which we are holding about you; or
(c)opt out of any marketing communications which we (or any third party to which we have disclosed your personal information with your consent) send to you from time to time.
5. Transfers of information
We may transfer data collected from you to third party data processors, or to other members of our group, which may be located outside of the European Economic Area. By providing us with your personal information you acknowledge and consent to any such transfer. We will take all reasonable precautions to ensure that your personal information is kept secure, however, you should be aware that countries outside the European Economic Area may not offer the same level of data protection as the United Kingdom.
6. IP addresses and cookies
6.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
6.3. We may use third party service providers to help us use the information which we obtain through cookies, and you consent to us doing so where we consider it necessary to improve the efficiency of our services.
6.4. You may choose to disable our cookies at any time by changing the settings on your internet browser, however, please note that if you do choose to do so you may not be able to access certain important features of the www.ukbullion.com website.
8. Security of data
Please be aware that although we make every effort to protect the personal data which you provide to us, the transmission of data over the internet can never be guaranteed to be completely secure. By providing us with your personal data you acknowledge and accept that we cannot guarantee the security of any data which you provide to us.
9. Third party websites
11. List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You session ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|