Complaints

Our aim is 100% customer satisfaction. If you are not completely satisfied with every aspect of your dealings with UKBullion.com then please tell us. Email [email protected] with as much detail as possible regarding the issues or problems that you have experienced. We will respond within 1 working day to acknowledge your complaint and to give you the name of the staff member handling the complaint.

We aim to resolve all complaints within 5 working days of receipt. If we are unable to resolve the complaint to your satisfaction within 5 working days then the complaint will be passed to a senior manager for review and resolution. In the unlikely event that we are still unable to resolve the complaint to your satisfaction within a further 5 working days then the complaint will be passed to our CEO for his personal attention.