Verifying your identity with UK Bullion
UK bullion dealers are legally required to verify who their customers are. The rules come from the Money Laundering Regulations 2017 and HMRC's supervision of high value dealers, and they apply to every reputable dealer in the country. We've built our process around Yoti, a UK digital identity provider, so most customers finish in under five minutes from their phone. No paperwork, no post, and no sending photographs by email.
How it works
We send you a link
If we need to verify your identity, we'll email you a secure Yoti link. No action needed in advance.
Complete on your phone
Use your smartphone to photograph your documents. Yoti guides you through each step securely.
Done in minutes
Most customers are verified straight away. Once approved, future orders move faster.
When we ask for ID
We may ask you to verify your identity before we dispatch an order or release funds from a sale. Requests can come down to the value of a transaction, UK regulatory requirements, or our own checks. If we need verification to process your order, we'll email you a secure link.
You don't need to do anything in advance — but verifying proactively means your next order moves faster.
Good to know
- Verification is a legal requirement for all reputable UK dealers
- It's not always tied to the value of a single order
- Verifying early means future orders dispatch without delay
- You can request a link proactively — just get in touch
What you'll need
Proof of name (photo ID)
- Valid UK or international passport
- UK photocard driving licence, full or provisional
- National identity card (EU/EEA)
Proof of address (within last 3 months)
- Utility bill — gas, electric, or water (mobile phone bills are not accepted)
- Council tax bill for the current tax year
- Bank or building society statement
- HMRC correspondence (e.g. tax coding notice)
- Mortgage statement
Collection by appointment
We offer collection by prior appointment only. If you're collecting in person, please bring the following:
- The payment card used to place the order, if you paid by card
- Two forms of ID — one proof of name and one proof of address, from the lists above
We can't release orders for collection without sight of these, even if you've already verified online. Face-to-face handover is treated separately under the regulations.
If someone else is collecting on your behalf, please get in touch in advance so we can arrange it safely.
Collecting on behalf of someone else?
Please get in touch in advance so we can arrange it safely. We'll need to verify the arrangement before releasing any order.
Your data
Secure handling
ID goes through Yoti's encrypted platform wherever possible. If automated verification can't complete, we may ask you to send documents by email so a member of our team can review them manually.
Where it's stored
Verification data is held within the UK and EU.
How long we keep it
HMRC requires customer due diligence records to be retained for at least 5 years from your last transaction, up to 6 years under Investment Gold Notice 701/21.
Your rights
You can request access to the personal data we hold under UK GDPR. Retention rules may limit what we can erase during that period.
Frequently asked questions
Why do you need ID for a smaller order?
Verification isn't always tied to the value of a single order. Asking earlier means future orders can go through without delay.
My address on my driving licence is out of date.
Update it with the DVLA when you can, or use your passport as proof of name and a current utility bill, bank statement, or council tax bill for proof of address.
Can I use a mobile phone bill as proof of address?
No. Mobile bills aren't accepted for AML purposes. A landline utility bill, bank statement, council tax bill, or HMRC letter works.
Who sees my data?
Yoti processes your verification under a data processing agreement with us. We don't sell or share your personal information with marketing partners or anyone else outside our legal obligations.
How long does verification take?
Most customers are done in under five minutes, with a result back straight away. Manual review, where needed, is usually wrapped up within one working day.
Can I verify before I place an order?
Yes. Get in touch and we'll send you a link. Pre-verified accounts dispatch faster.
Need help?
If anything's unclear, or you've hit a problem partway through, our team is here. We'd always rather answer a question than leave you guessing.
