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Why are your product prices higher than the live price?

The live or spot price is the trading price for large institutions dealing in 12.5kgs Good Delivery Bars. The smaller bars that we supply attract a price premium to reflect the additional costs of manufacturing and testing associated with the smaller size bars. This is why our larger items are of especially good value. We strive to reduce the premiums that we charge to the lowest available in the UK.

I’ve found a bullion product cheaper elsewhere, will you beat the price?

If we can, we will. Fill out the details at and submit it to our team.

Can I track the delivery of my order?

Yes, you can track the progress of your order during the delivery process. We will include a tracking reference number when we email you to confirm dispatch of your purchase. You can use the tracking reference to follow the progress of the delivery with the carrier.

What happens if my order doesn’t arrive?

As all deliveries are tracked, this would be a very unlikely occurrence. If your delivery does not arrive as expected then please contact us immediately so that we can initiate an investigation with the carrier. All deliveries are fully insured whilst in transit.

Will you buy back my bullion?

We are happy to buy back all bullion products supplied by us at up to 100% of the current Spot Price. We also pay up to 99% on products bought elsewhere. In addition, we may pay even higher prices for specific items that are in high demand, usually specific Gold Coins. See our 'Selling To Us' options which can be accessed from the main menu on our Home Page.

Do you purchase bullion?

We do purchase bullion products. If you wish to sell your bullion, please contact us and we will guide you through the quick, easy and secure process.

You can also sell most forms of unwanted or scrap silver, gold and platinum through our sister company at

I do not live in the UK, can I order from you?

Regrettably, no. We only supply bullion products to permanent residents of the UK.

Can I pay using a credit card?

Yes, we are happy to accept both credit and debit card payments through our Secure Trading/First Data processing partners. There is no additional charge for debit or credit card transactions.

As an added security feature Debit and Credit card transactions are limited to £6,000 per order. We are happy to accept orders of higher value but these must be settled by Bank Transfer.

Do I have to pay VAT when I buy gold?

Investment Gold Bullion and Coins have been exempt from VAT throughout the EU since the year 2000. Platinum, Silver and Palladium bullion products are subject to VAT at the standard rate.

What happens if I change my mind after placing an order?

By submitting an order you are agreeing to buy at the specified price. If you cancel the transaction before delivery there will be a minimum 2% administration fee. Since the prices of our products are subject to constant market fluctuations, a 'cooling off' period under the Distance Selling Regulations does not apply, therefore cancellations are strictly at our discretion. A cancellation will not be accepted once an order is dispatched.