Frequently Asked Questions
Buying and Selling
The live or spot price is the trading price for large institutions dealing in 12.5kgs Good Delivery Bars. The smaller bars that we supply attract a price premium to reflect the additional costs of manufacturing and testing associated with the smaller size bars. This is why our larger items are of especially good value. We strive to reduce the premiums that we charge to the lowest available in the UK.
Yes. We will email you when your order is dispatched. Please contact us if your delivery does not arrive when expected so that we can investigate the delay.
As all deliveries are tracked, this would be a very unlikely occurrence. If your delivery does not arrive as expected then please contact us immediately so that we can initiate an investigation with the carrier. All deliveries are fully insured whilst in transit.
We are happy to buy back all bullion products based on a percentage of the current market rate. Buy-back rates can vary due to market conditions so please call us to discuss your proposed sale when the time comes.
Our buy-back rates for bullion purchased from us are always at least 1% higher than for items not originally supplied by us. In addition, we may pay higher prices for specific items that are in high demand, usually specific gold coins. See our 'Selling To Us' options which can be accessed from the main menu on our home page.
We do purchase bullion products. If you wish to sell your bullion, please contact us and we will guide you through the quick, easy and secure process.
You can also sell most forms of unwanted or scrap gold, silver, platinum and palladium to us.
Regrettably, no. We only supply bullion products to permanent residents of the UK.
Yes, we are happy to accept both credit and debit card payments through our Trust Payments processing partners. There is no additional charge for personal debit or credit card transactions.
As an added security feature debit and personal credit card transactions are limited to £15,000 per order. We are happy to accept orders of higher value, but these must be settled by bank transfer from a UK bank account.
We source our products direct from the mint or manufacturer and guarantee that our products are genuine. Each product is certified by us, even if it already has a manufacturer's certificate.
Investment gold bullion and coins have been exempt from VAT throughout the EU since the year 2000. Platinum, silver and palladium bullion products are subject to VAT at the standard rate.
By submitting an order, you are agreeing to buy at the specified price. Since the prices of our products are subject to constant market fluctuations, a 'cooling off' period under the Distance Selling Regulations does not apply, therefore cancellations are strictly at our discretion and subject to administration charges and Market Loss Policy as specified in our terms and conditions. We are unable to agree to a cancellation once an order is dispatched.
